Assistant Director for Member Services

Posting Details

Posting Details

Position Number: 110695
Title: Assistant Director
Functional Title: Assistant Director for Member Services
Category Status: 33-Exempt Regular
Applicant Search Category: Staff
University Authorized FTE: 1.000
Unit: VPSA-University Recreation & Wellness
Campus/College Information:

Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Position Summary/Purpose of Position:

The Assistant Director for Member Services manages membership marketing, sales, and member services and provides support to the Associate Director for Business.

Minimum Qualifications:

-Master’s degree. A Bachelor’s degree with 3 years of full-time work experience may be substituted for the master’s degree.
-Four (4) years of experience working in a customer service environment.
-Experience managing a point-of-sale system, handling cash and non-cash transactions.
-At least two (2) years experience supervising and training others.
-Strong communication and interpersonal skills.
-Ability to work in a diverse environment.


-Experience with college student personnel.
-Experience with CSI or similar point of sale systems.
-Some marketing or sales experience.

Additional Certifications:
Additional Information:

This position manages University Recreation & Wellness member services operation and student staff and provides support for the Associate Director for Business. It has responsibility for student staff training and supervision (35%), point of sale system management (20%), customer service (15%), and support for the Business unit (25%).

This is an internal search open only to current University of Maryland employees.

For best consideration, apply by February 25, 2018.

Posting Date: 02/12/2018
Closing Date: 03/25/2018
Open Until Filled
Best Consideration Date 02/25/2018
Physical Demands

Some light lifting, normal office activities.

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of References (no emails sent from system)
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this position?
    • UMD Job Site
    • Personal Referral
    • Washington Post
    • Baltimore Sun
    • Local Publication
    • Chronicle of Higher Education
    • Inside Higher Education
    • INDEED
    • HERC
    • Hispanic Outlook
    • Diverse Jobs
    • HigherEdJobs
    • Professional Journal
    • Listserv
    • Other
    • SimplyHired
    • CareerBliss
    • Job Fairs
    • Monster.Com
    • Craigs List
  2. * This position is open for current University of Maryland College Park employees only. Are you a current University of Maryland, College Park employee?
    • Yes
    • No