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IT Coordinator

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Posting Details

Posting Details

Position Number: 106484
Title: IT Coordinator
Functional Title: IT Coordinator
Category Status: 33-Exempt Regular
Applicant Search Category: Staff
University Authorized FTE: 1.000
Unit: DIT-SSOBS-Operations & Field Support
Campus/College Information:

Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Position Summary/Purpose of Position:

This position will provide support for the VoIP and telephony infrastructure. This may involve entire life cycle management and support of network and communications equipment and services, such as telecommunications systems (VoIP, TDM and analog), automatic call distribution, voicemail, and other related systems or services. This position coordinates, processes and programs customer requests of moves, adds and changes to university networking and telecommunications systems.

Minimum Qualifications:

Bachelor’s degree or the equivalent combination of education and relevant experience
At least 3 years experience working in a Cisco VoIP environment.


Experience with coordinating efforts between various support groups and business environments.

Experience in a higher education environment is preferred, but not required.
Knowledge of the following technical areas:
Telecommunications services and protocols (ISDN, TDM, VOIP, e911), large PBX systems, network cabling standards, network routing and switching.

Technical knowledge of and experience working with Cisco Unified Call Manager, Cisco Unity Connections, Cisco Unified Contact Center Express.

Hands on use of supporting and deploying Cisco Unified Call Manager platform, hardware and end user devices.

Experience with a project to migrate to a Cisco Unified Call Manager platform.

Avaya Systems Manager, Avaya Session Manager, Avaya Modular Messaging is desireable.

Knowledge of Redsky e911 and Cisco Emergency Responder.

Knowledge of network services, such as DNS, DHCP and SNMP.

Ability to communicate effectively including good written and oral communication skills and good interpersonal skills is required.

Ability to instruct, direct, assist, guide and share information with both technical and non-technical personnel.

Ability to handle stressful situations, demonstrating strong decision making skills, initiative and creativity.

Additional Certifications:
Additional Information:
Posting Date: 12/18/2017
Closing Date:
Open Until Filled Yes
Best Consideration Date 01/05/2018
Physical Demands


Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of References (no emails sent from system)
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this position?
    • UMD Job Site
    • Personal Referral
    • Washington Post
    • Baltimore Sun
    • Local Publication
    • Chronicle of Higher Education
    • Inside Higher Education
    • INDEED
    • HERC
    • Hispanic Outlook
    • Diverse Jobs
    • HigherEdJobs
    • Professional Journal
    • Listserv
    • Other
    • SimplyHired
    • CareerBliss
    • Job Fairs
    • Monster.Com