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Director, Undergraduate Advising & Academic Support

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Posting Details

Posting Details

Position Number: 105564
Title: Director
Functional Title: Director, Undergraduate Advising & Academic Support
Category Status: 33-Exempt Regular
Applicant Search Category: Staff
University Authorized FTE: 1.000
Unit: ENGR-Dean-Engineering Undergraduate Advising
Campus/College Information:

The University of Maryland’s A. James Clark School of Engineering is a premier program, ranked among the top 25 in the world. Located just a few miles from Washington, D.C., the Clark School is at the center of a constellation of high-tech companies and federal laboratories, offering students and faculty access to unique professional opportunities. Our broad spectrum of academic programs, including the world’s only accredited undergraduate fire protection engineering program, is complemented by a vibrant entrepreneurial ecosystem, early hands-on educational experiences, and participation in national and international competitions. The Clark School is leading research advancements in aerospace, bioengineering, robotics, nanotechnology, disaster resilience, energy and sustainability, and cybersecurity. From the universal product code to satellite radio, SMS text messaging to the implantable insulin pump, our students, faculty, and alumni are engineering life-changing innovations for millions. Facts, figures, and more information can be found at

Position Summary/Purpose of Position:

The Director is responsible for managing the daily operations of the Office of Undergraduate Advising & Academic Support to include the following: supporting the college’s admissions efforts, recruitment and retention programs; coordinating the administrative functions of the unit; and providing quality student services to undergraduate engineering students such as orientation, registration, advising and certification for graduation. This position also represents the Clark School on behalf of the Associate Dean for Undergraduate Education.

Minimum Qualifications:

Education: Master’s Degree required, preferably in higher education, college student personnel or counseling.

Experience: 10-12 years in higher education academic advising, student personnel administration and/or counseling providing direct customer service and office management and 5-years of supervisory experience.

Knowledge, Skills & Abilities:

• Ability to handle confidential and sensitive matters with discretion, prioritize multiple tasks, direct office work flow and supervise support staff.
• Ability to perform high level of decision making as well as conflict resolution.
• Computer literacy skills are required including Microsoft office, electronic calendar and database management.
• Excellent interpersonal and organizational skills. Proven conflict resolution skills and the ability to address concerns for all student, staff and faculty.
• Enthusiasm and a positive approach to work, excellent rapport with diverse groups of people and a commitment to the educational development of undergraduate students.
• Comprehensive knowledge of policies and procedures regarding undergraduate education.
• Knowledge of reference and research methods and techniques used in collecting, compiling and organizing data and statistical information.
• Ability to advise students on general university policy and procedures plus college degree requirements.


•S.T.E.M. (Science, Technology, Engineering and Mathematics) experience preferred.

Additional Certifications:
Additional Information:

Duties include, but are not limited to, the following:
• Supervise all aspects of advising, pre-registration, grade changes, transfer processes, and general education requirements.
• Execute programs such as orientation, academic progress reviews, exceptions to policy, and certification of graduation clearances.
• Manage retention initiatives, serve as liaison to local community colleges and the UM System schools.
• Represent the college on committees related to the engineering curriculum such as the Vice President’s Advisory Committee, the Program, Curricula, and Course Committee, and the Undergraduate Program Advisory Committee.
• Manage and provide leadership within the Undergraduate Advising & Academic Support Office.

Please include cover letter, current resume including salary requirements and/or salary history and the names, addresses, and phone numbers of three professional references.

Posting Date: 12/14/2017
Closing Date:
Open Until Filled Yes
Best Consideration Date 01/08/2018
Physical Demands

• Almost all of the physical activity required for this position is office-based, primarily working with a computer.
• Able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Capable of exerting up to 30 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
• Substantial repetitive movements (motions) of the wrists, hands, and/or fingers from computer entry work.
• Good visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Must be able to maneuver around the campus to attend meetings and pick up time-sensitive or valuable items from other departments.
• Able to communicate with internal and external constituents who have inquiries. Must be able to exchange accurate information in these situations.

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
  3. List of References (no emails sent from system)
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this position?
    • UMD Job Site
    • Personal Referral
    • Washington Post
    • Baltimore Sun
    • Local Publication
    • Chronicle of Higher Education
    • Inside Higher Education
    • INDEED
    • HERC
    • Hispanic Outlook
    • Diverse Jobs
    • HigherEdJobs
    • Professional Journal
    • Listserv
    • Other
    • SimplyHired
    • CareerBliss
    • Job Fairs
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