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IT Graduate Assistant

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Posting Details

Posting Details

Position Number: 8251044
Title: IT Graduate Assistant
Functional Title: IT Graduate Assistant
Category Status: 04-Graduate Assistant
Applicant Search Category: Graduate Assistant
University Authorized FTE: .5
Unit: EDUC-College of Education
Hiring Range Minimum: 21752.00
Hiring Range Maximum: 23527.00
Campus/College Information:

Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Position Summary/Purpose of Position:

The IT Graduate Assistant will be a member of the Educational Technology Services (ETS) desktop support team. The initial appointment will be for 12 months, requires a
weekly commitment of 20 hours, comes with the possibility of annual renewal, and will begin as soon as possible. The incumbent will serve as supplemental support to
the desktop technician. Duties include:
• Assist the desktop support technician with 2nd tier support issues
• Troubleshoot hardware and software problems for end-users (diagnose, resolve, and follow-up, as appropriate)
• Assist with computer, printer and network configuration
• Install and update operating systems, security updates, software applications, and utilities
• Perform patch management and ongoing maintenance for computers
• Provide end-user hardware setup
• Accurately record, update, and document various requests using a ticketing service system
• Other duties as assigned

Minimum Qualifications:

Minimum Qualifications:
Must be enrolled as a graduate student at the University of Maryland, College Park. Must possess familiarity with modern desktop and laptop computer systems and
peripherals. Required to be able to lift up to 30 lbs and ability to carry out standard desktop technician duties (e.g. computer set-up and disassembly, cable management,
installing computer hardware components).

Preferences:

The candidate should possess the following skills:
• Prior experience with desktop support and maintenance is strongly preferred
• Experience working with both Mac and Windows platforms as well as various software packages including Microsoft Office and Adobe Creative Suite is strongly
preferred
• Familiarity with Microsoft’s Active Directory environment is desirable
• Experience working in an academic environment, supporting faculty and staff is a plus
• Expert problem solving skills
• Excellent written and oral communication skills
• Ability to work in a team and with a diverse community of students, faculty and staff in a professional manner
• Good time management and interpersonal skills
• Customer-friendly attitude

Additional Certifications:
Additional Information:

Applications accepted via eTerp website only. No walk-in inquiries.

Posting Date: 08/25/2017
Closing Date:
Open Until Filled Yes
Best Consideration Date 09/24/2017
Physical Demands

Required to be able to lift up to 30 lbs and ability to carry out standard desktop technician duties during peak and high volume periods (e.g. computer set-up and disassembly, cable management,
installing computer hardware components).

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of References (no emails sent from system)
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this position?
    • UMD Job Site
    • Personal Referral
    • Washington Post
    • Baltimore Sun
    • Local Publication
    • Chronicle of Higher Education
    • Inside Higher Education
    • INDEED
    • HERC
    • Hispanic Outlook
    • Diverse Jobs
    • HigherEdJobs
    • Professional Journal
    • Listserv
    • Other
    • SimplyHired
    • CareerBliss
    • Job Fairs
    • Monster.Com