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Incident Response Specialist

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Posting Details

Posting Details

Position Number: 123295
Title: Specialist
Functional Title: Incident Response Specialist
Category Status: 33-Exempt Regular
Applicant Search Category: Staff
University Authorized FTE: 1.00
Unit: VPAF-FM-O&M-Incident Response Unit
Campus/College Information:

Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Position Summary/Purpose of Position:

Provide expertise, oversight and coordination for FM’s 24/7/365 incident response effort, from initial occurrence to closeout, including triage and assessment of situations, determining response, staffing, customer communication and administrative responsibilities. Administrative tasks include inputting data into the automated Facilities Management System (FMS).

Incumbent has a critical role in coordinating activities to ensure continuity of critical operations/services. They must consistently exercise discretion and independent judgment in the performance of their essential duties. There will be times that this incumbent may serve in the role of Incident Commander in the absence of senior leadership – they may be the primary or only set of eyes on campus to assess and address incidents and emergencies from a facilities perspective.

An Incident Response Commander has the overall responsibility for managing an incident by establishing objectives, planning strategies, and implementing tactics – they are the person in charge.

Minimum Qualifications:

EDUCATION: Bachelor’s degree or an equivalent combination of education and/or experience required.

EXPERIENCE: 7 years of experience in construction and/or facility maintenance in a multi-facility complex. Experience with 24/7 response.

KNOWLEDGE, SKILLS, & ABILITIES:
Ability and willingness to serve as the Responsible Person on campus, i.e., being accountable and acting without guidance and supervision, sometimes in high pressure situations; at times – scope of responsibility encompasses the entire campus (over 250 buildings/14M gsf spanning over 1,200 acres).

Ability to direct work of others (including FM and non-FM staff and contractors) to resolve a situation effectively, using effective verbal and written communication skills.

Ability to interact in a professional, cooperative manner with all levels of campus from co-workers to senior management and campus leaders and administrators.

Ability to consistently demonstrate and exercise discretion and independent judgment; incumbent will perform critical thinking and must be able to troubleshoot and assess situations on their own.

Ability to work nights/weekends and flexible shifts as required for weather and other major events.

Ability to identify and understand trouble spots on campus and determine actions to be taken to mitigate problems.

Willingness and ability to safely work hands-on as required to triage an incident (e.g., flood) using appropriate equipment.
Willingness and ability to work effectively alone to resolve a problem, and to know when to request assistance.

Ability to work independently on a wide variety of maintenance tasks under very general or limited supervision.
Demonstrated working knowledge and skills in multiple trades (primarily electro-mechanical).

Proficiency with computer applications including documents and spreadsheets; knowledge of automated work management system (FMS); familiarity with automated building systems such as CCMS.

Preferences:

Experience and expertise in electro/mechanical/plumbing trades strongly desired. Supervisory or Lead experience preferred.

Additional Certifications:

Incumbent must possess a driver’s license, as duties require the incumbent to travel to and from sites both on and off campus. IF driving a State vehicle, incumbent must possess a valid MD Class C driver’s license or equivalent with fewer than six (6) points.

Within six months of employment, must complete and pass the FEMA: Intro to Incident Command System (Higher Ed) certification ICS-100 for Higher Education.

Additional Information:

Facilities Management (FM) supports the University of Maryland in its mission of achieving excellence as the State’s primary center of research and graduate education and the institution of choice for undergraduate students of exceptional ability and promise. We are responsible for the physical campus – its academic, research and administrative spaces, the building infrastructure, and the surrounding landscape. Our workforce of about 800 employees brings a rich diversity of backgrounds, talents and skills to the management of this complex environment. Our six departments serve the campus community twenty-four hours a day, seven days a week, 365 days per year.

Under the direction of Jack T. Baker, the Department of Operations & Maintenance is responsible for the operation and maintenance of facilities and infrastructure, including piped services, electrical services, structures, heating/ventilation/air conditioning and utility distribution.

The Incident Response Specialist position, work is performed in both an office environment and in the field. Incumbent must be able to work in hazardous environments, including confined spaces, heights, flooded areas and other adverse conditions. Due to the nature of the position, the incumbent will be considered an Essential/Catastrophic employee, subject to a 24 hour day, 7 day week span of operation – during times of emergency, incumbent can expect to work excessive hours to manage and coordinate a situation; flexibility is required. This is one of multiple available positions; shifts vary and include 2nd and 3rd shift and shifts that span over weekends.

The salary hiring range for this position is $59,530-$74,413.

Posting Date: 08/16/2017
Closing Date:
Open Until Filled Yes
Best Consideration Date 09/13/2017
Physical Demands

Work is performed in both an office environment and in the field. Incumbent must be able to work in hazardous environments, including confined spaces, heights, flooded areas and other adverse conditions. Due to the nature of the position, the incumbent will be considered an Essential/Catastrophic employee, subject to a 24 hour day, 7 day week span of operation – during times of emergency, incumbent can expect to work excessive hours to manage and coordinate a situation; flexibility is required. This is one of multiple positions; shifts vary and include 2nd and 3rd shift and shifts that span over weekends.

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. List of References (no emails sent from system)
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this position?
    • UMD Job Site
    • Personal Referral
    • Washington Post
    • Baltimore Sun
    • Local Publication
    • Chronicle of Higher Education
    • Inside Higher Education
    • INDEED
    • HERC
    • Hispanic Outlook
    • Diverse Jobs
    • HigherEdJobs
    • Professional Journal
    • Listserv
    • Other
    • SimplyHired
    • CareerBliss
    • Job Fairs
    • Monster.Com
  2. * This position considers the employee as Essential, subject to a 24-hour day, 7-day week span of operation. Are you able to serve as an Essential employee?
    • Yes
    • No
  3. * Do you have a valid Driver's License?
    • yes
    • no