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Director of Membership

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Posting Details

Posting Details

Position Number: 100273
Title: Director
Functional Title: Director of Membership
Category Status: 33-Exempt Regular
Applicant Search Category: Staff
University Authorized FTE: 1.000
Unit: VPUR-Univ Alumni Association
Campus/College Information:

Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Position Summary/Purpose of Position:

The Director of Membership is responsible for the acquisition and retention of annual and life members in the University of Maryland Alumni Association while maintaining an aggressive growth rate, thereby providing improved annual and long-term financial sustainability to the Association. The Director is responsible for all aspects of the membership program including stewardship, customer service, Advance Data Base management, and a diverse set of marketing and communications strategies geared toward the UMD base of 352,000 alumni and coordinated closely with the annual fund operation and University Marketing and Communications. The Director will be responsible for detailed, analytical research on annual and life members, new members, lapsed members, consecutive annual members as well as direct-mail, email and telephone campaign results, and how Association membership correlates with philanthropic engagement.

Minimum Qualifications:

Bachelor’s degree required, Master’s degree preferred.

A minimum of 7 years of professional experience in higher education or business and proven success and sustained growth in ongoing revenue programs required.

At least 1-2 years supervisory experience required.

Knowledge, Skills, and Abilities:
Strong knowledge of direct marketing strategy and segmentation, creative development, production, and program metrics.

Ability to quickly and regularly adjust strategy based on performance trends.

Must be project oriented, able to handle several tasks simultaneously, possess an ability to prioritize multiple tasks under pressure while managing deadlines.

Committed to taking a team approach within departmental, divisional and organizational settings.

Superb interpersonal and customer service skills, and the ability to have great working relationships (internally and externally) that result in high customer and staff satisfaction and appreciation for the institution and the Alumni Association.

Ability to identify, review and select vendors as needed.


Membership or sales/marketing experience is preferred.

Alumni association or non-profit experience desired.

Experience in Ellucian Advance is desirable.

Additional Certifications:
Additional Information:

Physical Demands of the Position: Traditional office environment with availability to work occasional weekends and events due to events and programs.

For best consideration, please apply by Tuesday, March 7, 2017.

Benefits offered: The University offers a comprehensive benefits package, including 22 Days Annual Leave; 15 Days Sick Leave; 3 Days Personal Leave; 15 Paid Holidays; Tuition Remission; Health, Dental, Vision and Prescription coverage.

Candidates must be able to provide proof of eligibility to work in the USA. No Visa sponsorship is offered for this position.

Posting Date: 02/14/2017
Closing Date:
Open Until Filled Yes
Best Consideration Date 03/07/2017
Physical Demands

Traditional office environment with availability to work occasional weekends and events due to events and programs.

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
  3. List of References (no emails sent from system)
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this position?
    • UMD Job Site
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    • Baltimore Sun
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    • Inside Higher Education
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    • Hispanic Outlook
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